FAQ - Frequently Asked Questions
Frequently Asked Questions
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📦 Shipping & Delivery
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping takes 10-18 business days. Total delivery time is typically 11-21 business days.
Do you offer free shipping?
Yes! Orders over €50 qualify for FREE shipping. Orders under €50 have a flat shipping fee of €4.99.
Which countries do you ship to?
We ship to all European Union countries including Spain, France, Germany, Italy, Netherlands, Belgium, Portugal, and more.
Will I receive a tracking number?
Absolutely! Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.
Are there customs fees or import duties?
No! For all EU shipments, there are no additional customs fees or import duties. The price you see is the price you pay.
↩️ Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied, return your item within 30 days of delivery for a full refund.
How do I return an item?
Email us at info@ibras.store with your order number. We'll provide return instructions and the return address. Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Who pays for return shipping?
Customers are responsible for return shipping costs, except in cases of defective or damaged items. If you receive a defective product, we'll cover all return costs and send a replacement or full refund.
What if my item arrives damaged?
Contact us immediately at info@ibras.store with photos of the damage. We'll send a replacement or issue a full refund including shipping costs.
🛍️ Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify.
Is it safe to shop on your website?
Yes! Your payment information is encrypted and processed through Shopify's secure payment gateway. We never store your credit card details.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Contact us immediately at info@ibras.store. Once shipped, orders cannot be modified.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and early access to sales. We also offer free shipping on orders over €50.
📦 Products
Are your products good quality?
Absolutely! We carefully select and test every product before adding it to our store. We only offer items that meet our high standards for quality and functionality.
Do product colors match the photos?
We strive for accurate product photos, but colors may vary slightly due to screen settings and lighting. If you're not satisfied with the color, our 30-day return policy applies.
Are products in stock?
Yes! All products listed on our website are in stock and ready to ship. If an item becomes unavailable, we'll notify you immediately.
Do you restock sold-out items?
We regularly restock popular items. Sign up for our newsletter or contact us at info@ibras.store to be notified when an item is back in stock.
💬 Customer Support
How can I contact customer support?
Email us at info@ibras.store. We typically respond within 24 hours (Monday-Friday).
Do you have a phone number?
Currently, we provide support via email for faster and more efficient service. This allows us to keep our prices low while maintaining excellent customer service.
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships. Use this number to track your package in real-time.